Leaders Observe: Anxiety

Are we adding to the group emotional process? If so, then HOW are we adding to the group process?


Groups are emotional systems. Emotion replaces thinking and usually causes problems. The leader can create anxiety in the group by being anxious.

Our anxiety spreads to the group immediately and usually ends up causing the group to move into feeling, rather than thinking, as group process.

Group emotional process can cause the group to move into making emotional, rather than thinking, decisions.

Effective groups stay out of group think, group emotional process, and other forms of compromised thinking.

Our duty as leaders is to stay calm and model effective thinking. Once we inject anxiety into the group, we lose control as the anxiety spreads and crowds out effective thinking.

When emotion takes over, we lose our role as effective leaders.

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Hugh Ballou
The Transformational Leadership Strategist

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